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COPYRIGHTS Images in our store are copyrighted by the manufacturer or us. Please don’t attempt to copy an image and place it on your website. Product and company names in our site may be trademarks of their respective owners. DONATIONS TO NON-PROFIT GARDEN CLUBS Your club must be a non-profit organization as defined by the IRS. Send your request on official club letterhead via postal mail. Post the event date and tax info at the top of your letter. Include a copy of your non-profit tax certificate, name of direct contact, contact’s e-mail, name of organization and physical address and phone number. Due to high demand for donations we will not contact you if your organization isn’t chosen. We apologize in advance if we cannot send something. Please don’t ask for more than one donation annually. GIFT MESSAGE CARDS At no extra cost we will include a gift card with your personalized gift message with your purchase. When checking out provide the recipients “ship to” address and name. After submitting your order, e-mail us at info@gardenlaneaccents.com with your gift message. PAYMENT OPTIONS We accept Discover, Mastercard, Visa, money orders, business and personal checks. If you wish to pay by check please note that your order shipment will be held until the check clears the bank. We also offer secure on-line credit card payments. Our Credit Card Security uses the latest security technology. Our Secure Sockets Layer (SSL) server software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information--including credit card number, name, and address--so that it cannot be read as the information travels over the Internet. All of our credit card information is stored on a secure database. PRIVACY POLICY The following is the privacy policy for Garden Lane Accents. In this policy we explain what personal information we collect and how we use it. If you have questions regarding this policy please contact us at 1-866-571-4666. Garden Lane Accents will not rent, sell or trade your personal information including your address, e-mail, or accounting information to any other entity. We believe in privacy and we respect yours. We use the information you provide to process orders and to create a more personalized shopping experience. We collect and maintain an e-mail membership to enable us to communicate with our customers regarding orders, new products, promotions and services. When you order, we collect personal information from you including your shipping address, credit card number, e-mail address and phone number to use for order confirmation. Your credit card information is only used for completing the purchase transaction and is retained only as necessary for legal and administrative purposes. gardenlaneaccents.com uses cookies to track your order. A cookie is a file stored on your computer's hard drive. It contains information used to identify your computer to our server and allow us to track and process your orders from gardenlaneaccents.com. No personal information is stored in any gardenlaneaccents.com cookie. If you turn off cookies in your browser, you may still browse the gardenlaneaccents.com site, but you will be unable to order from the gardenlaneaccents.com site. You may still place an order by contacting us via telephone at 866-571-4666. RETURNS AND EXCHANGES Closeouts/Customized Items: These cannot be returned except for manufacturer’s defects. Call for a Return Goods Authorization number before returning. Damage Claims: If you receive an item that has been damaged in transit contact us within 24 hours of delivery. You must retain the original box and packaging materials. A claim will be filed and the original carrier will pickup the merchandise. A replacement will be sent. Discounted “As Is” Items: These will be marked “Discounted As Is” on sales receipts and cannot be returned. Exchanges: Please inspect all items upon delivery. If you wish to exchange your item, contact us within 30 days of delivery. You will need to pay shipping costs on both your exchange return to us as well as the cost for us to ship the replacement item to you. Simply submit a replacement order of equal or greater value of the item to be returned. Return the item you don’t want so it is delivered to us within 30 days of original delivery. All items must be in original, unused, resalable condition. Include a copy of your original sales receipt with your written replacement order. If items are damaged on their return trip to us, we cannot make a refund or exchange. We suggest you insure your package. Upon our inspection we will bill you for appropriate charges and ship the replacement merchandise to you. Note: Be sure to read Important! paragraph below. Returns: Just don’t want it? If you’re not satisfied with the item, return it so we receive it within 30 days of original delivery. It must be in original, unused, resalable condition with original box and packaging materials. Include a copy of your original sales receipt. You will need to pay for the return shipping costs. If items are damaged on their return trip to us, we cannot make a refund. We suggest you insure your package. Send returns to: Garden Lane Accents/Returns 5406 N. Oaks Blvd. Omaha, NE 68134 Upon our inspection we will refund the appropriate merchandise value. We cannot refund outgoing shipping. Note: Be sure to read Important! paragraph below. IMPORTANT! : Returns and Exchanges are not accepted after 30 days of original delivery. We will not issue exchanges or refunds for items received after the 30 day period or not in original, unused, resalable condition. Instead we will donate the item to a local botanical club or garden on your behalf. You will have the satisfaction of knowing you are helping out these garden related clubs. SHIPPING INFORMATION: We only ship to the 48 contiguous U.S.A. states. We ship Monday through Friday. We need the weekends to spend with our families. In-stock assembled items ship within 2-6 business days.
SORRY, NO CATALOG: We don’t have a printed catalog. We frequently add
products and a printed catalog would be incomplete. Our web site is fun and
easy! If you have a friend who doesn’t have Internet access, they could
visit their local library or you could bring them home. Together you can
both accent your garden life at Garden Lane Accents! We hope you enjoy your Garden Lane Accents shopping
experience. We Accent Your Garden Life! |
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© Garden Lane Accents, 2005 |
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